[committee] Fwd: Warrantee Inquiry

[Roland Kerr]

---------- Forwarded message ----------
From: MSY Technology balcatta <balcatta at msy.com.au>
Date: Thu, Dec 8, 2016 at 2:50 PM
Subject: RE: Warrantee Inquiry
To: Roland Kerr <roland.kerr.1 at gmail.com>






Dear Customer

Please bring them with invoice or invoice number to balcatta store in
weekday from 10.00am to 6.00pm.(not Saturday.)

We will assist you for these issue



Best Regards,

*[image: cid:image001.jpg at 01D1A183.EFBF1480]*

*WA – Balcatta Branch Sales Team*

MSY Technology (WA) Pty Ltd | ACN: 52 132 230 409
Phone: (08) 9344 1002
Email: balcatta at msy.com.au | Website: www.msy.com.au
<http://../Local%20Settings/Temporary%20Internet%20Files/Content.IE5/QX3WTORQ/www.msy.com.au>
Address: Unit 3/511 Wanneroo Road, Balcatta WA 6021



*1.        **Trading Hours: (For security and data backup reasons, we will
not open our doors outside of our trading hours under any circumstance; We
apologize for any inconvenience caused)*

*Monday – Friday:    10:00am - 6:00pm*

*Saturday:                    10:30am - 2:00pm*

*Sunday:                      Closed      *



*2.        **Pricings: (We will NOT be able to get any parts that aren't
listed on the lists below)*



For complete listing of parts and prices:
http://www.msy.com.au/Parts/PARTS.pdf

For complete listing of notebooks:
http://www.msy.com.au/Parts/notebook.pdf

For complete listing of system packages:
http://www.msy.com.au/viconline/content/31-system-packages

For complete listing of clear out stocks:
http://www.msy.com.au/waonline/233-stock-clearance#/

3.        *Term of Trade :  https://www.msy.com.au/pdf/TermsofTrade.pdf
<https://www.msy.com.au/pdf/TermsofTrade.pdf>*





*Type of Payments:*

*1. Cash*



*2. EFTPOS *

●Has a maximum withdrawal limit which the bank set to $800-$1000 per day.

*3. Credit Card*

● VISA / MASTER *CREDIT CARD* will incur a
*1.2% services fee*● VISA / MASTER *DEBIT CARD* will incur a *0.5% services
fee*
● We will not process credit card payment online or over the phone.

*4. Bank Cheque  *

●Require 3-5 days for payment to clear before goods can be handed over.
Please make cheque out to   *MSY Technology (WA) PTY LTD*

*5. Direct Deposit *

●Require 1-3 days for payment to process before goods can be handed over

BSB:                     *083214*
Account number:  *825570630*
For Reference: Please enter the branch code and Order number.

e,g. Balcatta branch with invoice number O1405552
       Reference: BC O1405552



Disclaimer:
This email is protected under Privacy Act, The information contained in
this email and any attachment is confidential to MSY TECHNOLOGY PTY LTD. If
you are not the intended recipient, you are hereby notified that any
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for loss or damage as a result from the use of this email. *Products list
below may be only available for selected MSY branches (please check our
stock level online) and some items are ordered in through special request.
Parts purchased at MSY technology are recommended to be purchased and
installed (or assisted) by knowledgeable technical.* *MSY goods come with
guarantees that cannot excluded under the Australian Consumer Law and
provides statutory warranties in relation to all goods or services sold. We
are not required to provide a refund or replacement if you CHANGE YOUR
MIND, but you can choose exchange, repair or refund if an item has a MAJOR
problem. This is when the item : 1. UNSAFE. 2. SIGNIGICANTLY different from
description. 3. Has a PROBLEM that would have stopped someone from buying
the item if they had known about it. 4. Doesn’t DO what we said it would.*



*From:* Roland Kerr [mailto:roland.kerr.1 at gmail.com]
*Sent:* Thursday, 8 December 2016 2:27 PM
*To:* balcatta at msy.com.au
*Subject:* Warrantee Inquiry



Hi there Balcatta MSY,

I am writing this inquiry on behalf of UWA's University Computer Club.

On the 25th of August, a purchase was made from your MSY Technology branch
that included 3 XM-300 Optical Mice, with invoice #O1614625.

Subsequently, 2 of these mice have failed to function in the course of
normal use. We have been unable to diagnose the nature of the fault, save
that they do not activate their optical sensor. This was actually noticed a
very short time after purchase but we've been somewhat slow to mobilise. If
we were to send someone to return 1 or more of the mice (without original
packaging unfortunately), what sort of options for replacement would be
available to us? Is there any additional information that you would require
to process return or replacement of the mice?

Awaiting your Reply,

Roland Kerr
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