[committee] [Ticket#2017012710000095] 0415504274

[MSY RA System]

Dear committee at ucc.asn.au,

Thank you for your request.

We are pleased to inform you that your RA request was successful finished.

refunded 01/03/2017.

MSY SupportTeam

Cannington (Branch)

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19 Healey Road Dandenong South 3175
Email: apps at msy.com.au - Web: [1]http://www.msy.com.au/
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2017-01-27 15:51 - committee at ucc.asn.au wrote: New MSY RA ticket via retail
store
Invoice Number(Optional): O1614625  25/08/2016
model ref: MSGBXM300

Phycial/Fire/Water damage (Yes/No) : No
Details if YES :

Fautly Description:
Sensor stop working intermittently, prefer refund.

----------------Terms and condition------------

*All goods sold by MSY Technology come with guarantees that cannot be excluded
under the Australian Consumer Law (ACL).You are entitled to a replacement or
refund for a major failure. You are also entitled to have the goods replaced
or repaired if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
*Personal information are used solely for the purpose of warranty/diagnostic
processing and will be kept confidential.
* Please ensure that you have backup your data prior to returning goods. MSY
technology is not responsible for any data loss that may be incurred during
testing or repair.
* Warranty turnaround time is expected to be 2-3 weeks but can be longer for
more complex issues and location of the branch.. We will endeavor to process
your item as quick as possible.
*Goods presented for repair may be replaced by manufacturer-refurbished goods
of the same type rather than being repaired. Manufacturer- refurbished parts
may be used to repair the goods.
If the product is found not be faulty ( NFF) and where the goods is NOT under
warranty and/or exceed consumer guarantee’s reasonable period, you may incur
an administrative fee of $30 and any repair work completed.
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I hereby agree that the information in this request are accurate to the best
of my knowledge and acknowledge the terms and condition above.  I will accept
any charges, if any, if my item(s) is found not to be faulty.
Customer Signature:
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To be signed on completion confirming this issue has been resolved, and any
items returned/replaced.
Customer Signature:
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[1] http://www.msy.com.au/
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