<div dir="ltr"><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">MSY Technology balcatta</b> <span dir="ltr">&lt;<a href="mailto:balcatta@msy.com.au">balcatta@msy.com.au</a>&gt;</span><br>Date: Thu, Dec 8, 2016 at 2:50 PM<br>Subject: RE: Warrantee Inquiry<br>To: Roland Kerr &lt;<a href="mailto:roland.kerr.1@gmail.com">roland.kerr.1@gmail.com</a>&gt;<br><br><br><div link="#0563C1" vlink="#954F72" lang="EN-AU"><div class="m_-4688459187331636859WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d" lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d" lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US">Dear Customer<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US">Please bring them with invoice or invoice number to balcatta store in weekday from 10.00am to 6.00pm.(not Saturday.)<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US">We will assist you for these issue<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US">Best Regards,<u></u><u></u></span></p><table class="m_-4688459187331636859MsoNormalTable" style="margin-left:36.0pt;border-collapse:collapse" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="width:138.3pt;padding:2.85pt 5.4pt 2.85pt 5.4pt" width="184" valign="top"><p class="MsoNormal" style="margin-bottom:2.0pt;line-height:115%"><b><span style="font-size:8.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;color:black"><img id="m_-4688459187331636859Picture_x0020_1" src="cid:image001.jpg@01D25162.5F79AC20" alt="cid:image001.jpg@01D1A183.EFBF1480" width="168" height="81"></span></b><span style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;color:black"><u></u><u></u></span></p></td><td style="width:333.5pt;padding:2.85pt 5.4pt 2.85pt 5.4pt" width="445" valign="top"><p class="MsoNormal" style="margin-bottom:1.5pt;line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;color:black">WA – Balcatta Branch Sales Team</span></b><span style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="PT-BR">MSY Technology (WA) Pty Ltd | ACN: 52 132 230 409<br></span><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black">Phone: (08) 9344 1002<br></span><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="FR">Email: </span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><a href="mailto:balcatta@msy.com.au" target="_blank"><span style="color:blue">balcatta</span><span style="font-size:9.0pt;color:blue" lang="FR">@msy.com.au</span></a></span><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="FR"> | Website: </span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><a href="http://../Local%20Settings/Temporary%20Internet%20Files/Content.IE5/QX3WTORQ/www.msy.com.au" title="http://../../../Local Settings/Temporary Internet Files/Content.IE5/QX3WTORQ/www.msy.com.au" target="_blank"><span style="font-size:9.0pt;color:black" lang="FR">www.msy.com.au</span></a></span><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="EN-US"><br></span><span style="font-size:9.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black" lang="FR">Address: Unit 3/511 Wanneroo Road, Balcatta WA 6021</span><span style="font-family:&quot;Calibri&quot;,sans-serif;color:black"><u></u><u></u></span></p></td></tr></tbody></table><p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:red"><u></u> <u></u></span></b></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt"><u></u><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><span>1.<span style="font:7.0pt &quot;Times New Roman&quot;">        </span></span></span></b><u></u><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">Trading Hours: (For security and data backup reasons, we will not open our doors outside of our trading hours under any circumstance; We apologize for any inconvenience caused)</span></b><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></b></p><p class="MsoNormal" style="margin-left:72.0pt"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">Monday – Friday:    10:00am - 6:00pm<u></u><u></u></span></b></p><p class="MsoNormal" style="margin-left:72.0pt"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">Saturday:                    10:30am - 2:00pm</span></b><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red"><u></u><u></u></span></b></p><p class="MsoNormal" style="margin-left:54.0pt;text-indent:18.0pt"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">Sunday:                      Closed      <u></u><u></u></span></b></p><p class="MsoNormal" style="margin-left:54.0pt;text-indent:18.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u> <u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt"><u></u><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><span>2.<span style="font:7.0pt &quot;Times New Roman&quot;">        </span></span></span></b><u></u><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">Pricings: (We will NOT be able to get any parts that aren&#39;t listed on the lists below)<u></u><u></u></span></b></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:72.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u> <u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:72.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">For complete listing of parts and prices:                  </span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><a href="http://www.msy.com.au/Parts/PARTS.pdf" target="_blank"><span style="color:blue">http://www.msy.com.au/Parts/<wbr>PARTS.pdf</span></a></span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><u></u><u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:72.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">For complete listing of notebooks:                           </span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><a href="http://www.msy.com.au/Parts/notebook.pdf" target="_blank"><span style="color:blue">http://www.msy.com.au/Parts/<wbr>notebook.pdf</span></a></span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><u></u><u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:72.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">For complete listing of system packages:                </span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d"><a href="http://www.msy.com.au/viconline/content/31-system-packages" target="_blank"><span style="color:blue">http://www.msy.com.au/<wbr>viconline/content/31-system-<wbr>packages</span></a> <u></u><u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:72.0pt"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">For complete listing of clear out stocks:                  </span><span style="font-size:11.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"> <a href="http://www.msy.com.au/waonline/233-stock-clearance#/" target="_blank"><span style="color:blue">http://www.msy.com.<wbr>au/waonline/233-stock-<wbr>clearance#/</span></a></span><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></b></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt"><u></u><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><span>3.<span style="font:7.0pt &quot;Times New Roman&quot;">        </span></span></span><u></u><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">Term of Trade :  <a href="https://www.msy.com.au/pdf/TermsofTrade.pdf" target="_blank"><span style="color:blue">https://www.msy.com.au/pdf/<wbr>TermsofTrade.pdf</span></a></span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">                            </span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">Type of Payments:<br><br></span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p><table class="m_-4688459187331636859MsoNormalTable" style="width:325.6pt;margin-left:71.6pt;border-collapse:collapse" width="434" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="width:63.85pt;border:solid windowtext 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="85" valign="top"><p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">1. Cash<u></u><u></u></span></b></p></td><td style="width:261.75pt;border:solid windowtext 1.0pt;border-left:none;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="349" valign="top"><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u> <u></u></span></p></td></tr><tr><td style="width:63.85pt;border:solid windowtext 1.0pt;border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="85" valign="top"><p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">2. EFTPOS </span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p></td><td style="width:261.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="349" valign="top"><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">●Has a maximum withdrawal limit which the bank set to $800-$1000 per day.<u></u><u></u></span></p></td></tr><tr><td style="width:63.85pt;border:solid windowtext 1.0pt;border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="85" valign="top"><p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">3. Credit Card</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p></td><td style="width:261.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="349" valign="top"><p class="MsoNormal"><span style="font-size:9.0pt;color:#1f497d">●</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"> VISA / MASTER </span><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">CREDIT CARD</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red"> </span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d">will incur a <b>1.2% services fee<br></b></span><span style="font-size:9.0pt;color:#1f497d">● </span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d">VISA / MASTER </span><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">DEBIT CARD</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red"> </span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d">will incur a <b>0.5% services fee</b><br></span><span style="font-size:9.0pt;color:#1f497d">●</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"> We will not process credit card payment online or over the phone.</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p></td></tr><tr><td style="width:63.85pt;border:solid windowtext 1.0pt;border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="85" valign="top"><p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">4. Bank Cheque  </span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p></td><td style="width:261.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="349" valign="top"><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">●Require 3-5 days for payment to clear before goods can be handed over. <br>Please make cheque out to</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d">   </span><b><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:red">MSY Technology (WA) PTY LTD</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"><u></u><u></u></span></p></td></tr><tr><td style="width:63.85pt;border:solid windowtext 1.0pt;border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="85" valign="top"><p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">5. Direct Deposit </span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black"><u></u><u></u></span></p></td><td style="width:261.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt" width="349" valign="top"><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">●Require 1-3 days for payment to process before goods can be handed over <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">BSB:                     </span><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">083214</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"><br></span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">Account number:</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d">  </span><b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:red">825570630</span></b><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"><br></span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:black">For Reference: Please enter the branch code and Order number.<br><br>e,g. Balcatta branch with invoice number O1405552<br>       Reference: BC O1405552</span><span style="font-size:9.0pt;font-family:&quot;Calisto MT&quot;,serif;color:#1f497d"> <u></u><u></u></span></p></td></tr></tbody></table><p class="m_-4688459187331636859MsoNormalCxSpMiddle" style="margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt"><span style="font-size:8.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d" lang="EN-US"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d" lang="EN-US">Disclaimer:<br>This email is protected under Privacy Act, The information contained in this email and any attachment is confidential to MSY TECHNOLOGY PTY LTD. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying the information in this email is strictly prohibited.  If you have received this email in error, please inform the sender by return email immediately and delete all copies of the message and its attachment. Any opinions expressed in this email communication are not necessarily endorsed by MSY TECHNOLOGY PTY. LTD. MSY does not represent, warrant or guarantee that the integrity of this email has been maintained or the communication is free of errors, virus or interference.  MSY recommends that this email should be scanned with the latest anti-virus software prior opening.  MSY accepts no responsibility for loss or damage as a result from the use of this email. <b>Products list below may be only available for selected MSY branches (please check our stock level online) and some items are ordered in through special request. Parts purchased at MSY technology are recommended to be purchased and installed (or assisted) by knowledgeable technical.</b> <b>MSY goods come with guarantees that cannot excluded under the Australian Consumer Law and provides statutory warranties in relation to all goods or services sold. We are not required to provide a refund or replacement if you CHANGE YOUR MIND, but you can choose exchange, repair or refund if an item has a MAJOR problem. This is when the item : 1. UNSAFE. 2. SIGNIGICANTLY different from description. 3. Has a PROBLEM that would have stopped someone from buying the item if they had known about it. 4. Doesn’t DO what we said it would.<u></u><u></u></b></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1f497d" lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang="EN-US"> Roland Kerr [mailto:<a href="mailto:roland.kerr.1@gmail.com" target="_blank">roland.kerr.1@gmail.<wbr>com</a>] <br><b>Sent:</b> Thursday, 8 December 2016 2:27 PM<br><b>To:</b> <a href="mailto:balcatta@msy.com.au" target="_blank">balcatta@msy.com.au</a><br><b>Subject:</b> Warrantee Inquiry<u></u><u></u></span></p><div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">Hi there Balcatta MSY,<br><br>I am writing this inquiry on behalf of UWA&#39;s University Computer Club.<br><br>On the 25th of August, a purchase was made from your MSY Technology branch that included 3 XM-300 Optical Mice, with invoice #O1614625.<br><br>Subsequently, 2 of these mice have failed to function in the course of normal use. We have been unable to diagnose the nature of the fault, save that they do not activate their optical sensor. This was actually noticed a very short time after purchase but we&#39;ve been somewhat slow to mobilise. If we were to send someone to return 1 or more of the mice (without original packaging unfortunately), what sort of options for replacement would be available to us? Is there any additional information that you would require to process return or replacement of the mice?<br><br>Awaiting your Reply,<br><br>Roland Kerr<u></u><u></u></p></div></div></div></div></div></div><br></div>