<div dir="auto">Hi Nick, thanks for taking an interest.<div dir="auto"><br></div><div dir="auto">Having a look at the SQL database showed a few errors which might be related to a version change - I'm not entirely sure what they mean. Is wheel able to access the Koha database? If not then if I can find some time I'll see about getting you logged in to have a look.</div><div dir="auto"><br></div><div dir="auto">The same goes for the unisfa-koha VM. I think bob has a login as he helped to set up the VM, otherwise it's just me. I'll come up with a way to get you access if we need it, but I think the first thing to address is the database errors.</div><div dir="auto"><br></div><div dir="auto">I'll try log in now and make sure the backups have been run (they should run every day and are kept for I think a month)</div><div dir="auto"><br></div><div dir="auto">Cheers!</div><div dir="auto"><br></div><div dir="auto">Blair</div></div><br><div class="gmail_quote"><div dir="ltr">On Sat, 20 Oct. 2018, 3:05 pm Nick Bannon, <<a href="mailto:nick@ucc.gu.uwa.edu.au">nick@ucc.gu.uwa.edu.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On Sat, Oct 20, 2018 at 12:09:44PM +0800, Katherine Scott wrote:<br>
> UniSFA's Koha is down, and our library is therefore very disfunctional. Are<br>
> you able to look into this for us?<br>
<br>
Hi, Katherine! Not sure if you've seen my previous message, maybe it's<br>
the unisfa-committee config? I've quoted it below.<br>
<br>
> On another note, I was hoping to arrange a meeting with someone (or<br>
> multiple people) who are familiar with how Koha works so that I can talk<br>
> about changes and other erros to me fixed.<br>
> <br>
> Thank you,<br>
> Katherine Scott,<br>
> UniSFA Librarian<br>
<br>
Glad to hear it - and feel free to invite anyone interested and possible<br>
future librarians. I was worried that someone would decide it's all<br>
too hard to run a "real" library system. It's not really, but it takes<br>
_some_ attention.<br>
<a href="https://koha-community.org/" rel="noreferrer noreferrer" target="_blank">https://koha-community.org/</a><br>
<br>
The first visible problem is when someone just goes to the following<br>
public address, without even needing to login:<br>
<a href="http://unisfa-koha.ucc.asn.au/" rel="noreferrer noreferrer" target="_blank">http://unisfa-koha.ucc.asn.au/</a><br>
Software error:<br>
Can't call method "param" on an undefined value at<br>
/usr/share/koha/lib/C4/Auth.pm line 491.<br>
<br>
It's been doing that since at least Monday, when Simon emailed - has it<br>
been doing that for longer?<br>
<br>
Blair popped into UniSFA's clubroom, then UCC chat last night; but a<br>
separate problem stopped us getting much further just then (now fixed). He<br>
was hoping to take a look this morning, but now I think he's off to a<br>
conference for a week.<br>
<br>
I think we're going to have to talk people through getting backup and<br>
restores done. Good procedure to know anyway, probably the same thing<br>
that was needed last year?<br>
<br>
James' reply to your email from 2018-05-15 makes me think that time was<br>
OK without it.<br>
<br>
We could probably make it more robust and self-contained if that would<br>
help, but backups/restores will get us most of the way there, anyway.<br>
<br>
I'm not sure if you can log into the unisfa-koha machine as yourself<br>
(Blair can), but that would be a good step. Can you log into a UCC<br>
machine like mussel or motsugo/<a href="http://ssh.ucc.asn.au" rel="noreferrer noreferrer" target="_blank">ssh.ucc.asn.au</a> ? with SSH? If so, we can<br>
get started.<br>
<br>
Otherwise, I can visit UWA, or I'll probably be there anyway on Monday<br>
or Tuesday.<br>
<br>
Nick.<br>
0419 957 011<br>
<br>
On Mon, Oct 15, 2018 at 09:58:57PM +0800, Nick Bannon wrote:<br>
> On Mon, Oct 15, 2018 at 01:33:39PM +0800, Simon Lawrance wrote:<br>
> > Hello,<br>
> > The servers for Koha seem to be down, are you able to look into why that<br>
> > might be?<br>
> > Kind Regards,<br>
> > Simon Lawrance<br>
> > UniSFA President<br>
> <br>
> Can do! A couple of people have had a look today, but we could really use<br>
> a couple of contacts willing to follow along the process, try logins,<br>
> preferably at least one person not due to graduate in 2018 or 2019 -<br>
> volunteers?<br>
> <br>
> (Can be tricky, I know. I saw the ""Library Meeting Minutes" upload<br>
> from Sunday 20180527-1400 , sometimes there's a long tail of interest<br>
> but it's tricky to get the fresh blood onboard.<br>
> <a href="https://www.facebook.com/events/1772443796152807" rel="noreferrer noreferrer" target="_blank">https://www.facebook.com/events/1772443796152807</a><br>
> "Report on space<br>
> * We have total of 146.09m total space with some obstructions<br>
> o Like the couches<br>
> o Some is taken up by club records<br>
> o 114.37m of unobstructed space"... )<br>
> <br>
> Harry tried a login (user 9999 on the book-borrowing interface) and got this, a 500-error:<br>
> <br>
> Software error:<br>
> Can't call method "param" on an undefined value at<br>
> /usr/share/koha/lib/C4/Auth.pm line 829.<br>
> For help, please send mail to the webmaster ([no address given]), giving<br>
> this error message and the time and date of the error.<br>
> <br>
> unisfa-koha:/var/log/apache2/other_vhosts_access.log<br>
> <a href="http://unisfa-koha.ucc.asn.au:80" rel="noreferrer noreferrer" target="_blank">unisfa-koha.ucc.asn.au:80</a> 130.95.13.126 - - [15/Oct/2018:19:20:02 +0800] "POST /index.html HTTP/1.1" 500 509 "<a href="http://unisfa-koha.ucc.asn.au:8080/" rel="noreferrer noreferrer" target="_blank">http://unisfa-koha.ucc.asn.au:8080/</a>" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36"<br>
> <br>
> Meanwhile the public interface: <a href="http://unisfa-koha.ucc.asn.au/" rel="noreferrer noreferrer" target="_blank">http://unisfa-koha.ucc.asn.au/</a><br>
> ..._sometimes_ has a similar error. I'm not sure if it was doing that earlier today.<br>
> <br>
> Also, recently mentioned was a query about deepthought's network interface<br>
> - upload and download is not the same speed? though Netflix seemed to<br>
> be working OK. Can test transfers from the UCC router (murasoi) to/from<br>
> deepthought at some handy time. I had some backup plans like trying a<br>
> USB ethernet device, but that's probably not needed at this stage.<br>
> <br>
> Nick.<br>
<br>
-- <br>
Nick Bannon | "I made this letter longer than usual because<br>
<a href="mailto:nick-sig@rcpt.to" target="_blank" rel="noreferrer">nick-sig@rcpt.to</a> | I lack the time to make it shorter." - Pascal<br>
</blockquote></div>