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Hi Kelvin,</div>
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In the two minutes after sending the last email, we noticed what the problem appears to be.</div>
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UWA's internal DNS has no MX records for guild.uwa.edu.au. It only has the A records, so it never gets to Guild's email servers (which seems to be served correctly outside of UWA).</div>
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I will include this in my ticket to Uni IT, but if you can also mention this that would be great.</div>
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Kind regards,</div>
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Gary O'Donovan (22971584) - zixty@ucc.asn.au<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Gary O'Donovan (22971584) <22971584@student.uwa.edu.au><br>
<b>Sent:</b> Friday, 12 January 2024 5:23 PM<br>
<b>To:</b> Kelvin Lee <kelvin.lee@guild.uwa.edu.au><br>
<b>Cc:</b> tech@ucc.asn.au <tech@ucc.asn.au><br>
<b>Subject:</b> UCC Emails not delivering to @guild.uwa.edu.au addresses</font>
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Good afternoon Kelvin,</div>
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At the moment (and for the last 9 months) we have not been able to send emails to Guild emails.</div>
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During the last few months, when I was attempting to send semester grant applications to the SOC Treasurer, they would not receive them and I would have to send them from my personal email addresses.</div>
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If we try to email tenancy, the emails don't go through (irritating when sending in the clubroom usage statement for the Cameron Hall talks with the University earlier this year).</div>
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We had an open ticket with Uni IT for a while but we thought it was an issue on our side. At this point we do not believe it is an issue with our setup.</div>
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I've since gone through our mail logs and have found that when sending to guild address, our mail server (mailfish.ucc.asn.au - 130.95.13.19) times out when attempting to connect with guild.uwa.edu.au (104.26.0.36 AND 104.26.1.36).</div>
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>From the looks of this we may be IP banned for some reason? I don't understand why this would be.</div>
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Please advise us on any steps we can take to assist you with solving this. Also please include tech@ucc.asn.au as a CC in these, it's our mailing list.</div>
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Kind regards,</div>
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Gary O'Donovan (22971584) - zixty@ucc.asn.au<br>
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