[committee] Reference # 260123971970

[Roland Kerr]

Dear Commercial Credit Representative,

This is Roland Kerr on behalf of the University Computer Club. I have
received extensive correspondence from you with respect to a $165.00
invoice for the onsite inspection of an air conditioner at our premises by
Electrolux. However, this inspection by Electrolux followed extensive
discussion with both Electrolux, and the retailer through which the air
conditioner was provided, Appliances Online, which concluded in both cases,
prior to the booking of inspection in question, that fees for both the
inspection and the repair of the air conditioning unit would be covered
under warranty. Additional conversation with onsite technicians conducting
the inspection also indicated they were aware that the inspection and
repair (though not the transportation) of the air conditioning unit will be
covered under warranty.

I was surprised to receive this invoice from Electrolux at all in light of
this. Upon calling Electrolux's customer service line I was informed that I
should simply contact their customer care address with my supporting
information to have the fee waived under warranty. However, because I still
had not, and indeed even now I still HAVE not received any invoice for the
repair of the air conditioner following its collection at the conclusion of
the inspection, I was advised by an Electrolux customer service
representative that I should delay doing so until I could waive both
expected invoices with a single claim report.

In line with that advice, the invoice has not been paid (As we the club are
not liable for it under Australia's consumer rights & guarantees), nor has
an application to waive the invoice been immediately sent (In line with
Electrolux customer service's advice to me that Commercial Credit would not
apply undue pressure within the expected time-frame of the air
conditioner's repair).

As such, I do not believe that this incident relates to a legitimate debt,
and I would request that you allow time for it to be resolved on
Electrolux's end.

Kind Regards,

Roland Kerr
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucc.gu.uwa.edu.au/pipermail/committee/attachments/20180514/e4b88457/attachment.htm>