[tech] UCC website, IPv6 outage, was Re: [wheel] Your ticket has been updated: INC0251606, INC0222454

[Nick Bannon]

UCC's had a somewhat intermittent IPv6 network outage since around
Monday 2018-11-19 21:21:46 / @1542633706 - possibly fixed now?
https://www.ntppool.org/scores/2405:3c00:5200:100::1
https://evil.ucc.asn.au/cgi-bin/smokeping.cgi?target=All.pcextreme6

...and in the process we clarified a bit about how we can raise ServiceNow tickets:

On 2018-11-16, Tony Harrison wrote via ServiceNow issue INC0222454:
[...]
> B. Raising support tickets for University IT.?? If you e-mail
> ithelp-is at uwa.edu.au (see:
http://www.it.uwa.edu.au/service-catalogue/help-support/service-desk#availability-and-support)
> from your support e-mail address wheel at ... then the contact for
> that ticket will get set to wheel at ... , all correspondence entered
> into that ticket will then get sent to wheel at ... and any
> responses you send will accordingly be updated within the ticket.

That may be automated to recognise wheel at ucc.gu.uwa.edu.au as a magic
external contact address in ServiceNow (thanks, Tony, Shane!).

...and that our website probably needs a nice obvious front page link like:
https://www.ucc.asn.au/support
We come close on a page like:
https://www.ucc.asn.au/services/login.ucc (support at ucc goes to wheel at ucc),

Of course, the typical followup now is to:

  * send an overlong email and forget about it for at least 6 months; [tick]

  * resurrect RT or similar and track the need for a website update; or

  * declare and half implement a grand website redesign that somehow
    involves deleting all our current content and changing all our URLs

Nick.

-- 
   Nick Bannon   | "I made this letter longer than usual because
nick-sig at rcpt.to | I lack the time to make it shorter." - Pascal