[tech] Incident INC0467345 / INC0468212 -- Cloudflare DNS breaking mooneye.ucc.gu.uwa.edu.au name resolution

[wheel at ucc.gu.uwa.edu.au]

This ticket is not resolved and should not be closed.

Could you please advise who can currently make fixes to UWA's Cloudflare
Enterprise DNS records?

This hostname mooneye.ucc.gu.uwa.edu.au 's primary purpose is not as a
webserver, and it has been configured incorrectly in UWA's Cloudflare
Enterprise account since approximately Thursday 2020-03-12.

As a result it has been returning the following incorrect A and AAAA
records on DNS lookup:
mooneye.ucc.gu.uwa.edu.au. has address 104.18.0.45
mooneye.ucc.gu.uwa.edu.au. has address 104.18.1.45
mooneye.ucc.gu.uwa.edu.au. has IPv6 address 2606:4700::6812:12d
mooneye.ucc.gu.uwa.edu.au. has IPv6 address 2606:4700::6812:2d

...instead of the correct:
mooneye.ucc.gu.uwa.edu.au.	IN	A       130.95.13.9

This unexpected change has affected certificate renewals and backups
of this host and while we do hope to take advantage of some Cloudflare
webhosting, _this_ hostname has been left in an incorrect, limbo state in
the meantime.

Thank you,
Nick, James, John, et al.
University Computer Club, Sysadmin/tech-contact group
wheel at ucc.gu.uwa.edu.au
https://www.ucc.gu.uwa.edu.au/

On Mon, May 11, 2020 at 12:50:26AM -0700, UWA Service Desk wrote:
> Subject: Re: Your ticket INC0467345 has been resolved
>   Hi 
> We believe INC0467345??regarding??Cloudflare DNS breaking mooneye.ucc.gu.uwa.edu.au name resolultion??has been resolved with comments for your attention:
> 
> This is being worked on with directly with Paul Fisher and Geoff Costello
> 
> If this ticket has not been resolved to your satisfaction, please reply to this email within 3 business days, after which this ticket will be automatically closed (please do not reply inline).
> 
>   IT North
>     ????CRICOS Code: 00126G
> Ref:UWAMSG5005777